FYCA® Refund Policy
For Website & Mobile Application
Effective Date: August 2026
At FYCA®, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be issued for orders placed through the FYCA Website and Mobile Application.
By placing an order with FYCA, you agree to this Refund Policy.
1. Refund Eligibility
You may be eligible for a refund if:
Your order is cancelled by the vendor.
The ordered item is unavailable.
Payment is successfully completed but the order is not confirmed.
An incorrect product is delivered.
A damaged or defective product is delivered.
A duplicate payment has been made.
The order cannot be delivered due to vendor-related reasons.
2. Non-Refundable Cases
Refunds will generally not be provided if:
An incorrect delivery address or phone number was provided.
The customer is unavailable to receive the order.
The customer refuses the order without a valid reason.
The product has been used, opened, or damaged after delivery.
Delivery delays occur due to weather, traffic, or other circumstances beyond FYCA's control.
3. Food Orders
Food orders are prepared fresh and are generally non-refundable once preparation has started.
Refunds may be considered only if:
Wrong food is delivered.
Damaged or spoiled food is delivered.
The order is incomplete.
4. Grocery Orders
Please inspect your grocery order upon delivery.
If any product is:
Missing
Damaged
Expired
Incorrect
Please report the issue within 24 hours of delivery with supporting photos. Eligible claims may receive a replacement or refund.
5. Pharmacy Orders
For health and safety reasons, medicines and healthcare products are generally non-returnable and non-refundable, except when:
The wrong medicine is delivered.
The product is damaged.
The product is expired.
The order is cancelled before dispatch.
6. Refund Processing
Approved refunds will be processed to the original payment method.
Estimated processing time:
UPI: 1–3 Business Days
Debit/Credit Cards: 3–7 Business Days
Net Banking/Wallets: As per the payment provider's policy
The actual refund timeline depends on your bank or payment service provider.
7. Fraud Prevention
FYCA reserves the right to reject refund requests involving fraudulent claims, misuse of promotional offers, repeated abuse of the refund process, or false information.
8. Changes to this Policy
FYCA reserves the right to modify this Refund Policy at any time. Any updates will be published on the FYCA Website and Mobile Application.
9. Contact Us
FYCA® Customer Support
📞 WhatsApp / Mobile: +91 86808 18687
📧 Email: support@fyca.in
🌐 Website: www.fyca.in�
📱 Mobile App: FYCA
📍 Service Area: Uthamapalayam & Surrounding Areas, Tamil Nadu, India
© FYCA®
Fast • Reliable • Affordable
Your Trusted Local Delivery Partner