Welcome to FYCA. Because we operate as a multi-vendor marketplace, products are sold and fulfilled by independent sellers (“Vendors”). Our return and refund process may vary depending on the Vendor, product type, and condition of the item. This policy explains how returns are handled on our platform.
Customers may request a return if:
The item is damaged, defective, or not as described
The wrong item was received
The product arrives incomplete or missing parts
The Vendor allows returns for “change of mind” (varies by Vendor)
Note: Certain items may not be eligible for return (see Section 6).
To request a return:
Go to My Orders
Select the product you want to return
Choose the reason for return and upload supporting photos/videos
Submit the request for Vendor approval
The Vendor must respond within [X] days. If no response is provided, our support team may intervene.
If the product is damaged, defective, or incorrect, the Vendor covers the return shipping cost.
If the return is due to change of mind, the customer may be responsible for return shipping fees (depending on the Vendor’s policy).
Return shipping labels will be provided when applicable.
Refunds are issued once the returned item is:
Verified by the Vendor or warehouse, and
Approved based on condition and eligibility.
Refunds may be issued to:
Original payment method
Platform wallet/store credit
Refund Timeline:
Vendor verification: [X] days
Refund processing: [X] business days
Total time varies depending on Vendor and payment provider.
Orders can be cancelled before shipment.
Once shipped, standard return procedures apply.
Vendors or the platform may cancel orders if the item becomes unavailable or fails quality checks.
Refunds for cancellations are issued automatically.
Due to hygiene, safety, or legal restrictions, the following may not be returned:
Perishable goods (food, flowers, groceries)
Personal care items (cosmetics, hygiene products)
Intimate or sanitary products
Customized or personalized items
Downloadable digital products, software, gift cards
Items labeled as “Non-returnable” on their product page
All Vendors on FYCA must:
Clearly define their return policy
Respond to return requests within [X] days
Provide accurate product descriptions
Process refunds in a timely manner
Failure to comply may result in penalties or account restrictions.
FYCA will:
Provide customer support for disputed returns
Enforce Vendor compliance with marketplace standards
Step in when Vendors fail to respond or process issues fairly
While we mediate disputes, final refund decisions may depend on product condition and Vendor policy.
For questions or unresolved issues, contact us at:
Email: fycadeliverys@gmail.com
Phone: 7305489100
