FYCA® PRIVACY POLICY
For FYCA® Website & Mobile Application
Effective Date: 01 October 2026
Welcome to FYCA® (“FYCA”, “we”, “us”, or “our”). FYCA is a local delivery and marketplace service that connects customers with participating vendors and delivery partners.
Your privacy is important to us. This Privacy Policy explains what personal information we may collect, why we collect it, how we use and share it, how we protect it, how long we may retain it, and how you can request deletion of your account and personal information.
By using the FYCA Website or Mobile Application, you acknowledge this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on the features you use, FYCA may collect:
Account Information
Full Name
Mobile Number
Email Address
Account/Login information
Delivery Information
Delivery Address
Saved addresses
Location/GPS information, when you grant permission
Order Information
Products or services ordered
Order date and time
Order amount
Order status
Order history
Delivery details
Customer instructions related to an order
Payment Information
Where online payment is available, payments are processed through authorized payment service providers.
FYCA does not intentionally collect or store:
UPI PIN
Debit/Credit Card PIN
CVV
Banking passwords
Payment providers may process payment information according to their own privacy policies and security practices.
Device & Technical Information
We may receive limited technical information such as:
Device type
Operating system
App version
IP address
Crash/error information
Basic device and usage information necessary for security and service improvement
We only collect information that is reasonably necessary for providing and improving FYCA services.
2. HOW WE USE YOUR INFORMATION
FYCA may use your information to:
Create and manage your account
Process and confirm orders
Connect you with participating vendors
Arrange delivery through delivery partners
Calculate delivery charges where applicable
Provide accurate delivery services
Send order confirmations and status updates
Provide customer support
Handle refunds, cancellations and complaints
Prevent fraud, misuse and unauthorized activities
Maintain service security
Improve the Website and Mobile Application
Understand service performance and customer experience
Comply with applicable legal and regulatory requirements
We do not use your personal information for unrelated purposes without an appropriate legal basis or permission where required
3. LOCATION INFORMATION
If you allow location access, FYCA may use your location to:
Identify nearby participating vendors
Improve delivery accuracy
Determine or estimate delivery distance/charges
Assist delivery partners in locating the delivery address
Location permission can be controlled through your device settings.
FYCA does not require continuous location access unless a particular feature genuinely needs it.
4. APP PERMISSIONS
Depending on the features you use, the FYCA Mobile Application may request permissions such as:
Location – for delivery and nearby-service functionality
Camera – when you choose to capture/upload an image
Photos/Media – when you choose to upload images
Notifications – for order and service updates
Phone – only where a calling feature requires it
Permissions are requested only when needed for the relevant feature.
You can manage or withdraw permissions through your device settings.
5. HOW WE SHARE INFORMATION
FYCA does not sell or rent your personal information.
We may share only the information reasonably necessary to provide the requested service with:
Participating Vendors
For example, your name, delivery details and order information may be shared with the relevant vendor to prepare and fulfil your order.
Delivery Partners
Delivery partners may receive information necessary to complete delivery, such as your name, contact information and delivery location/address.
Payment Service Providers
Payment-related information may be processed by authorized payment service providers.
Service Providers
We may use trusted technology/service providers for hosting, cloud infrastructure, notifications, analytics, security and other essential services.
Government or Legal Authorities
Information may be disclosed when required by applicable law, legal process, court order, or lawful government request.
We do not permit third parties to use your personal information for unrelated purposes beyond the services they provide to FYCA, subject to applicable law and their contractual obligations.
6. DATA RETENTION
FYCA keeps personal information only for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, maintain security, and comply with applicable legal, tax, accounting or regulatory requirements.
When personal information is no longer required for these purposes, FYCA will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
Certain records, such as transaction, payment, fraud-prevention or legally required records, may need to be retained for a longer period where required or permitted by law.
7. ACCOUNT AND DATA DELETION
Currently, the FYCA Mobile Application does not provide a dedicated in-app Delete Account option.
Users who wish to delete their FYCA account and associated personal data can contact FYCA Customer Support using the details below.
Customer Support Email: support.fyca@gmail.com
Alternative Email: fycaecommerce@gmail.com
Phone / WhatsApp: +91 86808 18687
Users should provide their registered mobile number or email address so that FYCA can verify their account and process the request.
After receiving a valid request and verifying the user's identity, FYCA aims to complete account and associated personal data deletion within 10 calendar days.
Certain records may be retained where required or permitted by applicable law, including transaction records, accounting information, fraud prevention records, security records, or information needed to resolve disputes.
FYCA will securely handle retained information and use it only for the relevant lawful purpose. Where possible, FYCA will notify the user once the deletion request has been completed.
Users may contact FYCA Customer Support for assistance with account deletion or privacy-related questions.
8. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have the right to:
Access information associated with your account
Correct inaccurate personal information
Update your account details
Request deletion of your account
Request deletion of personal information
Withdraw consent where applicable
Raise questions or concerns about our handling of your information
You can contact us using the details provided below.
9. DATA SECURITY
FYCA takes reasonable technical and organizational measures to protect personal information against:
Unauthorized access
Loss or misuse
Unauthorized disclosure
Alteration
Destruction
Data transmitted through our services may be protected using appropriate security technologies.
However, no internet-based service can guarantee absolute security.
10. COOKIES & SIMILAR TECHNOLOGIES
The FYCA Website may use cookies and similar technologies to:
Maintain website functionality
Improve user experience
Understand website performance
Improve security
Remember certain preferences
You may manage cookies through your browser settings.
11. THIRD-PARTY SERVICES
FYCA may use or integrate with trusted third-party services such as:
Payment service providers
Mapping/location services
MS/notification providers
Cloud hosting services
Analytics and technical service providers
These third-party services may process information according to their own privacy policies and applicable laws.
FYCA does not control the privacy practices of independent third-party services.
12. CHILDREN'S PRIVACY
FYCA is intended for users who are 18 years of age or older.
We do not knowingly request or collect personal information from children for the purpose of creating FYCA accounts.
If we become aware that personal information has been collected from a child in violation of applicable requirements, we will take reasonable steps to address the situation.
13. MARKETING & COMMUNICATIONS
FYCA may send service-related communications such as:
Order confirmations
Delivery updates
Important account notifications
Service announcements
Customer support communications
Where required, promotional communications will be sent in accordance with applicable consent and communication requirements.
You may opt out of promotional communications where an opt-out facility is provided.
14. CHANGES TO THIS PRIVACY POLICY
FYCA may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.
The updated version will be published on the FYCA Website and, where appropriate, within the Mobile Application.
The Effective Date at the top of this Privacy Policy will indicate when the policy was last updated.
15. CONTACT US
FYCA®
Customer Support / Privacy Queries
Mobile / WhatsApp: +91 86808 18687
Email: fycaecommerce@gmail.com
Website: www.fyca.in
Service Area:
Uthamapalayam & Surrounding Areas,
Theni District, Tamil Nadu, India.