Privacy policy

Privacy Policy – FYCA

FYCA (“we”, “our”, “us”) collects and protects your personal information when you use our multi-vendor ecommerce website/app.


1. Information We Collect

  • Name, phone number, email

  • Delivery & billing address

  • Payment details (handled by secure third-party gateways)

  • Device details, IP address, cookies, usage analytics

  • Vendor business details (for seller accounts)


2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Verify vendor accounts

  • Provide customer support

  • Improve app/website performance

  • Send order updates & optional promotional messages

  • Prevent fraud and protect platform security


3. Sharing Your Information

We only share information with:

  • Vendors (for order processing & delivery)

  • Delivery/courier partners

  • Payment gateway services

  • Legal authorities when required
    We never sell or trade your personal data.


4. Data Security

We use encryption, secure servers, and access control to protect your data.
However, no method of data transmission is 100% secure.


5. Your Rights

You can:

  • Access or update your profile information

  • Request account deletion

  • Opt-out of promotional messages

  • Contact us for any privacy-related concerns

Email: support@fyca.com


6. Vendor Responsibilities

Vendors must:

  • Use customer information only for fulfilling orders

  • Not misuse, sell, or share user data

  • Follow FYCA’s seller policies and local laws


7. Cookies

FYCA uses cookies to improve user experience, personalize content, and analyze traffic.
You can turn off cookies in browser/app settings (some features may not work).


8. Policy Changes

We may update this Privacy Policy anytime. Continued use of FYCA means you accept the updated policy.


9. Contact

For questions or complaints:
Email: support@fyca.com
Website/App: FYCA